This privacy policy describes the privacy practices of MR GARAGE DOOR PTC LLC, doing business as Mr. Garage Door Peachtree City, or Mr. Garage Door (“we,” “us,” or “our”), located at 120 PEBBLESTUMP PT PEACHTREE CTY, GA 30269. It applies to information collected through garagedoorspeachtreecity.com and any successor domain, including mrgaragedoorptc.com, and through our text messaging (SMS) program.
This policy explains:
- What personally identifiable information we collect from you, how we use it, and with whom it may be shared.
- How we handle mobile phone numbers and text messaging consent.
- What choices are available to you regarding the use of your information.
- The security procedures in place to protect your information.
- How you can access, correct, or delete your information.
Information We Collect
We only collect information that you voluntarily give us, such as when you fill out a form on our website, call us, text us, or email us. This may include your name, phone number (including mobile number), email address, service address, details about your garage door or service request, and your consent to receive text messages.
How We Use Your Information
We use your information to respond to your inquiries, provide estimates, schedule and perform service, send appointment reminders and service updates, process payments, and provide customer support. Unless you ask us not to, we may also contact you by email about specials, new products or services, or changes to this privacy policy. We will only send you marketing text messages if you have opted in to receive them.
Information Sharing
We are the sole owners of the information collected on this site. We do not sell, rent, or trade your personal information to anyone.
We share your information only with service providers who help us run our business and serve you, such as scheduling, payment processing, website hosting, and text messaging providers, and only as necessary to fulfill your request. We may also disclose information if required by law or legal process.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
SMS / Text Messaging
Mr. Garage Door Peachtree City (MR GARAGE DOOR PTC LLC) operates a text messaging program to communicate with customers about their garage door service requests and appointments.
How You Opt In
You can opt in to receive text messages from us in either of these ways:
- Website contact form: When you submit the contact or service request form on our website, you can check the box agreeing to receive text messages from Mr. Garage Door Peachtree City at the mobile number you provided. The box is not pre-checked, and checking it is optional.
- Website chat widget: When you start a conversation in the chat widget on our website and provide your mobile number, you are shown a notice that by continuing, you agree to receive text messages from Mr. Garage Door Peachtree City about your inquiry.
Both opt-in points disclose the types of messages you will receive, that message frequency varies, that message and data rates may apply, and how to opt out (reply STOP) or get help (reply HELP), with links to this Privacy Policy and our Terms of Service. Consent to receive text messages is not a condition of any purchase.
Information We Collect
When you opt in, we collect your mobile phone number, your consent to receive text messages, and the date, time, and source (form or chat) of that consent. We use this information only to send you the messages described below and to keep a record of your consent.
Types of Messages and Frequency
Our messages are sent by the owner, Travis Clarke, and relate directly to your service. You may receive:
- Replies to your inquiry about service, scheduling, or an estimate.
- Appointment confirmations when your service is booked, typically one message.
- Appointment reminders before your scheduled service, typically one message.
- Annual maintenance reminders, suggesting a yearly garage door tune-up, typically no more than once per year.
Most customers receive two to three messages per service appointment and, at most, one maintenance reminder per year. We do not send frequent promotional or marketing texts.
Message and Data Rates
Message and data rates may apply. Rates are determined by your carrier and mobile plan. Carriers are not liable for delayed or undelivered messages.
Opting Out and Getting Help
You can opt out at any time by replying STOP to any message. You will receive one final message confirming your opt-out, and no further messages will be sent unless you opt in again. Reply HELP for assistance, or contact us at 678-671-5757 or [email protected].
Sharing of Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us at the phone number or email address listed at the bottom of this page:
- See what data we have about you, if any.
- Change or correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. Information you submit through this website is transmitted over an encrypted connection. You can verify this by looking for a lock icon in your browser’s address bar and “https” at the beginning of the web address.
We also protect your information offline. Only employees who need the information to perform a specific job (for example, scheduling, billing, or customer service) are granted access to personally identifiable information.
Cookies and Analytics
We use cookies on this site. A cookie is a small piece of data stored by your browser that helps us improve your experience and identify repeat visitors. We also use analytics tools, such as Google Analytics, that use cookies to collect information about how visitors use our site, such as pages visited and time on site. This information is collected in aggregate and is not used to personally identify you. You can disable cookies in your browser settings.
Links
This website contains links to other sites. We are not responsible for the content or privacy practices of other sites. We encourage you to read the privacy statements of any other site that collects personally identifiable information.
Children’s Privacy
Our website and services are not intended for anyone under 18 years of age, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have questions about this privacy policy, or feel that we are not abiding by it, please contact us:
MR GARAGE DOOR PTC LLC doing business as Mr. Garage Door Peachtree City 120 PEBBLESTUMP PT PEACHTREE CTY, GA 30269 United States Phone: 678-671-5757 Email: [email protected]